Terms

Terms - Metals & Pieces

ORDER TIMELINE

Our company handcrafts all products within 3 to 5 days.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

MADE TO ORDER VS PRE-MADE

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 2 to 4 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

  • * Wash gently with Dawn dish soap and warm water
  • * Keep silver in sealed plastic bag to prevent tarnishing

Your product(s) can be damaged if:

  • * Too much pressure is applied to the jewelry
  • * Exposed to water ie: remove before showering or doing dishes

SIZE CHART

Please use our size chart to prevent errors in ordering.

Bracelet Sizing Chart

Small6 in to 7 in
Medium7 in to 8 in
Large8 in to 9 in
X-Large9 in to 10 in

**all bracelets come with a 1” extension chain unless otherwise noted.

CUSTOM ORDERS

We always love creating new products from scratch.

Please contact us for a quote.

custom@metalsandpieces.com

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

Our company ships through

  • * USPS Priority
  • * UPS or Fedex upon request and understood shipping charges. 

INTERNATIONAL SHIPPING

We happily support and love our international customers.

We ship all International products through USPS

Metals & Pieces is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

COST CALCULATIONS

We do our best to apply fair shipping costs to each order.

  • * Shipping within the US is always free.
  • * International orders ship for $5.

TIMELINE 

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 1 to 2 weeks to be handmade. Please read the individual processing time for each item. If you have selected items with different processing times, then the longest processing time will be the expected for the entire order.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

  • * Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: 

  • * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • * Any item that is returned more than 30 days after delivery

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@metalsandpieces.com

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@metalsandpieces.com and send your item to: 243 Big Island Rd, Florida NY 10921.

SHIPPING

To return your product, you should mail your product to: 243 Big Island Rd, Florida NY 10921.

You will be responsible for paying for your own shipping costs for returning/ exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.